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FAQ


How do I make sure I order the right size?

Descriptions of each garment show sizing information, often given by the pattern maker. We strongly suggest that you measure the child the garment is intended for in order to make sure it will fit. If in doubt, order the next size up or contact us.

What is your shipping policy?

We ship all garments using Australia Post (standard or express for domestic shipping, and standard only for international shipping). Our shipping rates are exactly matched to current Australia Post's rates for your area. All parcels have a tracking number that will be sent to you as soon as the item is shipped. Please refer to the link above for estimated delivery times for your address. All items are made and shipped from Hamilton Hill, Western Australia 6163, Australia. 

When will I receive my order?

Please check estimated delivery times for your area and add this to the current turnaround time to find out.

Note that the current turnaround time is unknown as we are a very brand new business (opened June 20th 2019). While we figure it all out, we will try our best to keep turnaround time under three weeks. If you are in a rush, please contact us to discuss what we can do.

Should I prewash my item before baby wears it?

All fabrics used to make your garment were prewashed using Earth Choice Laundry Liquid with the fabric's recommended washing instructions.

How do I care for my handmade item?

All garments have care labels, as required by Australian law, except headwear and garments made of recycled materials. For garments with no label, please refer to the online description.

Can I return or exchange an item?

Generally, we do not provide exchanges or refunds for made-to-order garments (we will not accept returns for a garment of the wrong size or colour). We are doing our best to provide you with high-quality durable garments. However, should a piece of clothing become damaged with reasonable use beyond normal wear and tear, please contact us to discuss.

Can you make something for me that is not on your website?

Yes! And we would absolutely love to! Definitely contact us to discuss your ideas!